Look And Feel Of Self Service Pages Are Messed After R12 Upgrade or HRMS Patch

Look And Feel Of Self Service Pages Are Messed After R12 Upgrade (Doc ID 1556590.1)  

APPLIES TO:

Oracle Applications Framework - Version 11.5.10.1 to 12.1.3 [Release 11.5.10 to 12.1]

Information in this document applies to any platform.

SYMPTOMS

On : 12.1.3 version, IAS for Applications Technology

ACTUAL BEHAVIOR 

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After upgrading E business suite framework pages fonts and formatting is messed up.

EXPECTED BEHAVIOR

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Framework page formats should not change with patches .

STEPS

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The issue can be reproduced at will with the following steps:

1. Login to application and access Application Dashboard

BUSINESS IMPACT

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The issue has the following business impact:

Due to this issue, users having difficulty read some of the text .

CHANGES

 Apply Patch or Upgrade application

CAUSE

In self service pages  some images and fonts are change . This indicates images , style sheets in cabo cache is corrupt or not updated correctly .

eg.

SOLUTION

1)Shutdown all application services

2)Take backup of all files in following directories from application tier .

$OA_HTML/cabo/images/cache

$OA_HTML/cabo/styles/cache

3)Remove all files in above 2 directories

4) Restart services. 

5) Clear the client side browser cache ,restart the browser and test.

Ref :

Look And Feel Of Self Service Pages Are Messed After R12 Upgrade [ID 1556590.1]

How To Clear Caches (Apache/iAS, Cabo, Modplsql, Browser, Jinitiator, Java, Portal, WebADI) for E-Business Suite? [ID 742107.1]